Obviously, patrons need to have access to hand-washing facilities, and wipes, gels, and sprays should be readily available, (perhaps right on the table). Unsurprisingly, customers will expect that all surfaces, dishes, and cutlery be fully sanitized as well, and some establishments have even begun wrapping entire, pre-set tables in cellophane as a way of certifying their cleanliness. We might even see booths such as this one
installed at entrances.
At the same time, there will be a need to demonstrate that no one in the establishment is sick. Even though it has been shown that thermal scanners are not effective
in the identification of Covid-19, perception is king, and it will be necessary to have some sort of scanning device at the door, or perhaps a system where the host uses a handheld reader.
Indeed, both employees and customers alike will need to have their temperatures checked, and it's not inconceivable to imagine that temperature scanning will soon be in place in all public areas. Already, some mega-brands such as KFC have instituted system-wide procedures to test temperatures before their employees begin a shift, to prevent those who do have an elevated temperature from working.
In terms of delivery, there's a huge drive to ensure food travels from the cook's hands to the client's table without being touched. According to marketwatch.com
, 60% of all Pizza Hut orders are currently delivered 'touchfree' - going straight from the oven to a cardboard box, affixed with a tamper-proof safety seal, and then delivered to the customer's door. There's also the option of customers picking up their meals curbside, directly outside the store.
This whole concept of removing the human from the equation between the restaurant's kitchen and the client's home is going to evolve even more as time goes by. Eventually, Tom the pizza boy will morph to Fido, the pizza robot. Don't laugh - it's happening now
in Medellin, Colombia, and if it's successful, it could mean the end of delivery drivers altogether.